The fastest way to reach Grevista is by email at support@grevista.com. We aim to reply within 1–2 business days. For anything about an Amazon order, such as delivery, tracking, returns or refunds, go to Your Orders in your Amazon account, because Amazon handles every purchase.
Who should you contact about what?
| Your question | Best place to ask |
|---|---|
| The cocoa: ingredients, processing, origin, how to use it | Email support@grevista.com |
| Our lab reports or awards | Email us, and see the Lab Results & Awards page first |
| A mistake or outdated fact in an article | Email us with the page link; we review corrections as described in our Editorial Policy |
| Delivery, tracking, cancellations, returns or refunds for an order | Amazon, through Your Orders in your Amazon account |
| Payment problems | Amazon; this website never collects payment details |
| Privacy requests about this website | Email us; see our Privacy Policy |
| Wholesale, café or bakery quantities | Email us with your business name and the quantity you need |
What should you include in your message?
- The page or product you are asking about (for the cocoa: the size, such as 200 g, 250 g or 500 g).
- For a product question: the best-by date or lot code printed on the package, if you have it.
- Please do not send payment card details or Amazon account passwords. We will never ask for them.
Before you write, you may find a quick answer here
- Our Cocoa: sizes, ingredients, processing and where to buy.
- Lab Results & Awards: every report in full, with what it does and does not cover.
- About Grevista: who we are and who makes the cocoa.
Last updated October 4, 2026.